Customer Service – RMA Coordinator

Position Summary

Meriam Process Technologies is seeking a highly motivated RMA Coordinator to join our Customer Service Team.

This key role is responsible for receiving customer product returns and performing post return analysis, as well as informing existing and potential customers of Meriam’s service capabilities. The ideal candidate is customer focused, able to follow and develop processes, work well independently, and as part of a team. This position will report to the Director of Marketing and Sales.

Essential Job Functions & Responsibilities

  • Ensure a high level of customer service is delivered to all customers, in accordance with Meriam objectives
  • Handle the day-to-day RMA Authorization processing as needed
  • Process product returns and Conduct product failure analysis
  • Meet and exceed internal and external goals
  • Maintain daily productivity / workflow reports
  • Assist Customer Service as needed
  • Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
  • Maintain, review and update process documentation on a regular basis; Creating new documents as required
  • Review current processes on a regular basis and implement new processes as needed
  • Willing to take on additional duties as requested

Education, Skills & Experience

  • Associate Degree or proven related experience desired
  • 0-1 year of experience as logistics and/or customer service professional
  • Good written and verbal communication skills
  • Must work well in a fast-paced environment with dynamic requirements and priorities
  • Attention to detail and committed to managing problems through resolution
  • Proficiency  with MS Office tools such as Word, Excel and Outlook is necessary
  • Return or Warranty administration experience for a hardware vendor would be useful

Salary based on experience and skills. Company benefits package


Meriam Process Technologies

Attn: HR

10920 Madison Ave.

Cleveland, OH 44102

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